Our Terms & Conditions
Last updated: 27 May 2025
Welcome to Requited Time. These Terms and Conditions govern your use of our website (https://requitedtime.co.uk) and your purchases of our handmade cosmetics. By using our site or placing an order, you agree to these terms in full.
Please read them carefully before making a purchase.
About Us
Requited Time is a UK-based business specialising in handmade cosmetics. If you have any questions, you can contact us at:
Email: info@requitedtime.co.uk
Website: https://requitedtime.co.ukEligibility to Purchase
By placing an order, you confirm that all details you provide are accurate and complete.Product Information
All products are handmade in small batches. We strive for consistency but natural variations may occur. We make every effort to display product descriptions and ingredients clearly. Please read all labels and conduct a patch test before use. Our products are for external use only.Prices and Payment
All prices are listed in GBP (£). Payment must be made in full at the time of ordering. We accept secure online payments via Stripe.Orders and Acceptance
Once you place an order, you will receive an email confirmation. This does not constitute acceptance. We reserve the right to reject or cancel orders at our discretion, for example, due to product unavailability or payment issues.Shipping and Delivery
We aim to dispatch orders within 3–5 working days. Delivery times vary depending on your location. Delays caused by postal services or customs are outside our control. Please ensure your delivery address is accurate. We are not responsible for packages lost due to incorrect address details or packages marked as “delivered” but not received by you.Returns and Refunds
Due to the personal nature of our products, we are unable to accept returns on opened items unless faulty. If you receive a damaged or incorrect product, contact us within 14 days of receipt.
Eligible returns must be unused, in original condition, and returned at your cost unless the item is faulty. Refunds are issued to the original payment method.Allergy Disclaimer
While we use high-quality natural ingredients, we cannot guarantee that our products will suit everyone. It is your responsibility to read all product ingredients and perform a patch test. We are not liable for any allergic reactions or skin issues that may occur.Intellectual Property
All content on this site — including product names, descriptions, photos, branding, and logos — is the intellectual property of Requited Time. You may not copy, reproduce, or use any of it without our written permission.Limitation of Liability
To the extent permitted by law, Requited Time shall not be liable for any indirect, incidental, or consequential damages arising out of the use or inability to use our products or website.Privacy
Your personal data is handled in accordance with our Privacy Policy. By using our site, you consent to such processing.Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.Changes to These Terms
We may update these Terms and Conditions from time to time. Any changes will take effect upon posting to this page. Continued use of the site implies acceptance of the updated terms.